FAQ

Q: How do I make a booking?

You can easily make a booking through our website https://b2b.mywishholidays.com/ Simply search for your desired destination, hotel, or flight, select your dates, and click “Book Now.” Follow the on-screen instructions to enter your details and complete the payment. 

Q: Do I need to create an account to book?

No, you can book as a “Guest”. However, we highly recommend creating an account so you can track your payment status, view booking history, and easily manage future trips.

Q: What payment methods do you accept?

We accept all major Credit Cards, Debit Cards, and Net Banking options through our secure payment gateways. 

Q: Is it safe to use my credit card on your site?

Yes. Our website uses SSL (Secure Socket Layer) encryption technology to ensure that your personal and financial information is transmitted securely.

Q: Can I book a holiday package now and pay later?

Generally, full payment or a significant deposit is required to confirm a booking. Specific installment options may be available for certain tour packages; please contact our support team at +91 99884-06278 for details. 

Q: How do I cancel my booking?

To cancel a booking, please send a written request to info@b2b.mywishholidays.com or log in to your account dashboard. Please note that phone cancellations are not accepted as final confirmation. 

Q: Will I get a full refund if I cancel?

Refund amounts depend on how far in advance you cancel and the specific policy of the hotel/airline.

  • 30+ days before: Standard cancellation fees apply (usually 25%).

  • Less than 7 days: Usually non-refundable.

  • Please check our Refund & Cancellation Policy for full details. 

Q: How long does it take to process a refund?

Once approved, refunds are processed within 7–14 business days and credited back to the original mode of payment.

Q: What happens if my Visa is rejected?

Q: Do you provide Visa assistance?

Yes, we assist with Tourist Visas for many international destinations including Dubai, Singapore, Thailand, Europe (Schengen), and more.

Q: Is my passport validity important?

Yes! For international travel, your passport must be valid for at least 6 months from your date of return.

Q: Do I need travel insurance?

While not always mandatory, we strongly recommend travel insurance to protect yourself against unexpected medical expenses, trip cancellations, or lost luggage.

Q: I forgot my password. How can I reset it?

Click on the “Login” button and select “Forgot Password?”. Enter your registered email address, and we will send you a link to reset your password.

Q: How can I contact customer support?

You can reach us via:

  • Phone: +91 99884-06278

  • Email: info@b2b.mywishholidays.com

  • Address: Dhillon Tower, Amritsar Road, Moga, Punjab – 142001, India.

Q: Can I customize a holiday package?

Absolutely! We specialize in customized tours. Please email us your requirements or call us, and our travel experts will build a package just for you.