Terms & Conditions

Last Updated: December 12, 2025

1. Overview

Welcome to https://b2b.mywishholidays.com/ (the “Booking Platform”), a service provided by My Wish Holidays. We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our booking website, create an account, or utilize our travel booking services.

2. Information We Collect

We collect specific types of information to provide you with a seamless booking experience:

  • Personal Information: When you register, request a quote, or make a booking, we may collect personally identifiable information including:
    • Identity Data: First name, last name, date of birth, and gender.
    • Contact Data: Email address, phone number, and physical address/country.
    • Account Credentials: Username and password for your member account.
    • Payment Information: Credit/debit card details and billing information required to process payments (processed securely via our payment gateway partners).
  • Booking Details: Information regarding your travel plans, such as destination preferences, tour dates, special requests (e.g., dietary restrictions), and the names of fellow travelers.
  • Usage Data: We automatically collect information about how you interact with our platform, such as your IP address, browser type, operating system, and the pages you visit.
  • Cookies and Tracking: We use cookies to manage your login session, remember your preferences, and analyze site traffic to improve our services.
3. How We Use Your Information

We use the information we collect for the following purposes:

  • Facilitating Bookings: To process your travel reservations, book flights/hotels/tours, and manage payments.
  • Account Management: To create and manage your user account, allowing you to track payment status, view booking confirmations, and rate your tours.
  • Communication: To send you booking confirmations, travel updates, invoices, support responses, and newsletters (if you have opted in).
  • Service Improvement: To analyze user behavior and feedback, helping us improve our website functionality and travel offerings.
  • Legal Compliance: To comply with applicable laws, regulations, and legal requests.
4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share your data in the following circumstances:

  • Travel Service Providers: We must share your relevant booking details (Name, Passport info, etc.) with third-party suppliers such as airlines, hotels, transport operators, and tour guides to fulfill your travel arrangements.
  • Payment Processors: We use trusted third-party payment gateways to process transactions securely.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security

We implement robust security measures to protect your personal information.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers, ensuring your payment and personal details remain secure.
  • While we strive to use commercially acceptable means to protect your data, please remember that no method of transmission over the Internet is 100% secure.
6. Your Rights and Choices
  • Account Access: You can review and update your personal information at any time by logging into your account on https://b2b.mywishholidays.com/
  • Opt-Out: You may unsubscribe from our marketing emails by following the “unsubscribe” link in the emails or by contacting us directly.
  • Guest Booking: You have the option to continue as a guest for certain services if you prefer not to create an account, though some tracking features may be limited.
7. Children’s Privacy

Our services are not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this page periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • My Wish Holidays
  • Address: Dhillon Tower, Amritsar Road, Moga, Punjab – 142001, India
  • Email: info@b2b.mywishholidays.com
  • Phone: +91 99884-06278

Last Updated: December 12, 2025

1. Introduction

Welcome to https://b2b.mywishholidays.com/ (the “Website”). This Website is owned and operated by My Wish Holidays, located at Dhillon Tower, Amritsar Road, Moga, Punjab – 142001, India.

By accessing, browsing, or using this Website to make a reservation, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must not use this Website.

2. Services Offered

My Wish Holidays provides an online platform that allows users to research, book, and pay for travel services, including but not limited to holiday packages, flights, hotels, activities, and visa services. We act as an agent for third-party suppliers (e.g., airlines, hotels, tour operators) and do not directly own or operate these services unless explicitly stated.

3. User Account and Security
  • Registration: To access certain features (such as tracking payments or rating tours), you may need to register an account. You agree to provide accurate, current, and complete information during the registration process.
  • Security: You are responsible for maintaining the confidentiality of your account username and password. You are fully responsible for all activities that occur under your account.
  • Guest Bookings: Users may choose to book as a “Guest.” These Terms apply equally to registered members and guest users.
4. Booking and Payments
  • Pricing: All prices are displayed in the currency specified on the booking page (e.g., INR). Prices are subject to change without notice until the booking is confirmed and payment is received.
  • Payment: We accept payments via credit cards, debit cards, and net banking through secure third-party payment gateways. Full payment or a specified deposit is required to confirm your reservation.
  • Confirmation: Your booking is not confirmed until you receive a confirmation email from us with a booking reference number.
  • Taxes: Applicable government taxes (such as GST) are included or calculated at checkout. You are responsible for any additional local taxes (e.g., city tax, resort fees) charged directly by the hotel or service provider upon arrival.
5. Cancellations and Refunds
  • General Policy: Cancellation policies vary depending on the specific tour, flight, or hotel booked. It is your responsibility to review the specific cancellation rules provided at the time of booking.
  • Our Fees: In addition to any fees charged by third-party suppliers (airlines/hotels), My Wish Holidays reserves the right to charge an administration fee for processing cancellations or amendments.
  • Refund Process: Refunds, if applicable, will be processed to the original mode of payment. Please allow 7-14 business days for the amount to reflect in your account.
  • No-Show: Failure to arrive at the hotel or check-in for your flight on time will generally result in a 100% cancellation fee (no refund).
6. Travel Documents and Health
  • Responsibility: You are solely responsible for ensuring you have valid travel documents, including Passports (with at least 6 months validity), Visas, and any required health certificates (e.g., vaccination proofs).
  • Visa Services: If we assist with Visa applications, we cannot guarantee approval. Visa issuance is at the sole discretion of the respective Embassy or Consulate. Rejection of a Visa does not waive applicable cancellation fees for the tour.
7. Limitation of Liability
  • Third-Party Suppliers: My Wish Holidays acts solely as an intermediary. We are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any third-party suppliers (airlines, hotels, transport providers) or for any personal injuries, death, property damage, or other damages or expenses resulting there from.
  • Force Majeure: We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, weather conditions, strikes, pandemics, war, or government restrictions.
8. User Conduct

You agree not to use the Website for any fraudulent purpose. You verify that you are of legal age (18 years or older) to enter into binding contracts. You agree not to use any automated means (robots, spiders) to access the Website without our express permission.

9. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of My Wish Holidays or its content suppliers and is protected by Indian and international copyright laws.

10. Governing Law and Jurisdiction

These Terms and Conditions generally shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Moga, Punjab, India.

11. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

  • My Wish Holidays
  • Address: Dhillon Tower, Amritsar Road, Moga, Punjab – 142001, India
  • Phone: +91 99884-06278
  • Email: info@b2b.mywishholidays.com